At Microsyringepump.com, your satisfaction is our priority. We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, please refer to the guidelines below for our return policy.

Eligibility for Returns

  1. Products must be returned within 5 days of the delivery date.
  2. Items must be in their original condition, unused, and in the original packaging, with all accessories and documentation included.
  3. Customized or special-order items are non-refundable, except in cases of manufacturing defects.
  4. Any product that has been damaged due to improper use, negligence, or unauthorized modifications is not eligible for return.

How to Initiate a Return

  1. Contact our Customer Support Team at info@inovenso.com with your order number and reason for the return.
  2. Our team will provide you with a Return Authorization Number (RAN) and detailed instructions on how to proceed.
  3. Pack the item securely and include the RAN with your return.

Return Shipping

  • Customers are responsible for the shipping costs associated with returning items unless the return is due to a defect or an error on our part.
  • We recommend using a trackable shipping method to ensure your return reaches us safely. Microsyringepump.com is not responsible for lost or damaged returns.

Refunds

  • Refunds will be processed within 20-30 business days of receiving the returned item.
  • Refunds will be issued to the original payment method. Please note that some banks may take additional time to process the refund.
  • Shipping costs (if applicable) are non-refundable, except in cases of defective products or shipping errors.

Exchanges

  • Exchanges are accepted for defective or incorrect items. Please contact our Customer Support Team to arrange an exchange.

Defective or Damaged Items

  • If you receive a defective or damaged product, please notify us within 7 days of receipt. Include clear photos of the issue when contacting our Customer Support Team.

Non-Returnable Items

  • Certain items, including consumables, disposable components, and items marked as “final sale,” are not eligible for returns.

If you have any further questions, please don’t hesitate to contact us.
Thank you for choosing Microsyringepump.com!